FAQ

Visit our appointment page here

We reccomend removing jewelry before going to bed, participatig in physical activity, showering or bathing, and particularly when on the beach, in the sea, and in chlorinated water.

Avoide spraying perfume or applying cream onto your jewelry. To protect your jewelry, it should be individually placed in a pouch placed apart within a soft lined box to avoid getting it scratched or tangled.

1. Muazzine jewelry warrants all products against defects in materials and craftsmanship under ordinary consumer use for a period of one year from the date of original retail purchase.
2. The warranty does not apply to damage caused by accidents, abuse, misuse, and misapplication and a repair fee will apply in those cases.

1. Dear customers, our jewelry pieces are made-to-order, therefore are considered final sale. We do not accept returns and refunds.
2. For any customized jewelry items (Letter collection) we have a strict no-exchange policy.
3. For our ready-to-wear Sadu collection jewelry items, we’re happy to consider exchange requests from our KSA clients, as long as they’re made within 24 hours of receiving your order and are subject to availability. Please note that any delivery or shipping charges for exchanges will be the customer’s responsibility.
4. When you receive your package, please take a moment to inspect it. If you notice any defects, damage, or if we’ve sent the wrong item, let us know right away so we can sort it out for you.
5. If an order isn’t accepted or picked up by the customer within 90 days of the shipping date, we’ll consider it abandoned. In such cases, Muazzine reserves the right to sell, dispose of, or repurpose the items, and any deposit or full payment made won’t be refundable.